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CRM CRM is integral to business management and automation of an organization. CRM software serves the needs of Marketing, Sales, Customer Service, Distribution and Support departments.  Most importantly, CRM facilitates the sharing and analysis of data on your prospects, customers, partners, competitors and employees across the organization.

Quality CRM software will manage the customer and partner through the entire marketing and sales cycle, from lead to prospect to qualified opportunity to order.

CRM software automates your processes including steps required to acquire, retain, and develop profitable customer and partner relationships. Automated processes include alerts, next steps, actions, sending letters, emails, reports and making phone calls, tracking all of this data as it passes through the sales pipeline. CRM software provides a standards based, best practice for the entire marketing, sales and service process.  Equally important, CRM software helps you to maintain excellent customer and partner relations by measuring key performance indicators to help you continually work your plan and properly support your customers and partners. 		SageCRM, Sage CRM SalesLogix , LexiNexis Time Matters
Practice Management Practice Management Software is used to manage professional businesses.  Key components include practice, case and project management, calendaring, document management and communications and automation.

Quality PM software puts all of your client’s matters and their related documents, correspondence and other related activities at your fingertips.  You can associate your contacts and projects with documents, events, To-Dos, email, phone calls and other client-related activities.

Docketing and sharing the firms calendar in real time is a key part of PM software. Date calculators and the linking of calendar events allow you to manage entire projects from a high level and will assure that you do not miss key deadlines. 		LexisNexis Time Matters , PracticeMaster

Abacus, Amicus, ProLaw
Time and Billing Time and billing software helps professionals and other individuals and teams to manage, track and bill for time and associated expenses.  Even the most complex time and billing activities are handled elegantly with billing applications.  Advanced operations include invoice and report customization, the ability to deliver invoices by email, and via electronic billing services. 

Time and billing applications also perform basic A/R such as applying payments, managing client trust funds, and offer reporting to monitor productivity and profitability.  Additionally, billing applications link to and integrate with back office software.		 LexisNexis Billing Matters , Tabs3 , Timeslips

PCLaw, Juris
General Ledger General ledger software is used to record, report and analyze a company's financial information. With GL software you can manage budgets, track inventory, purchases and orders by employee, division or company-wide.

GL software tracks budget against actual financial data to produce financial statements including Income Statement, Balance Sheet, Trial Balance, Cash Flow. 

GLS allows for easy reconciliation of bank statements, management of multiple account registers, the chart of accounts and journals.		 LexisNexis Billing Matters , Tabs3 Financial Software

PCLaw, Juris
Back Office and Accounting Back Office Software provides functionality for internal operations such as ERP, inventory control, manufacturing, and supply chain activities. Back office software integrates with front office applications including CRM, PM, time and billing, order entry and customer service software. 

Accounting software records and processes transactions within accounting modules such as accounts payable, accounts receivable, payroll, general ledger, BOM, WIP etc.		 Sage PeachTree, Sage MAS 200,
Sage MAS 500

LexisNexis Billing Matters , Tabs3 Financial Software
Document Management Document management software stores and organizes electronic documents and images of paper documents.  Documents can be locked, checked out, or shared for editing.  Document management systems provide storage, versioning, metadata, security, as well as indexing and retrieval capabilities. LexisNexis Time Matters , LexisNexis NetDocuments, PracticeMaster

WorldDox, iManage, ProLaw
Document Assembly Document assembly programs can automatically fill and/or prompt for information to complete your documents. Any document that is used frequently can be transformed into an interactive template by replacing the changeable text with tokens or variables. Document assembly saves enormous amounts of time and can assure uniform document creation across all departments and persons. HotDocs , LexisNexis CaseMap, NoteMap
Word Processing and Productivity Modern word processors are powerful systems consisting of one or more programs that can produce any arbitrary combination of images, graphics, and text including cutting edge type-setting capability.

Productivity software refers to word processors, spreadsheets, database and presentation software packages that are designed for individual and collaborative use. Most software productivity suites include a level of security that allows for secure distribution to colleagues and clients.		 Microsoft Word , Corel WordPerfect, Sun StarOffice, OpenOffice